Making the Best of a Challenging Situation: Engaging Employees Through Training

By helping employees to feel productive and sharpen skills through training, ADT Commercial has hit upon an innovative way to ease collective stress during uncertain times.

As organizations across industries continue to navigate the COVID-19 public health crisis, there are ways in which companies in the security, fire and life safety industries can take actions now to make the best of a situation that continues to evolve and challenge us daily.

At a time of seemingly insurmountable challenges facing our lives, careers and businesses, there remain substantial opportunities to focus our time and energies on investing in our people, our skills and our customers; taking this approach can help us through these difficult times and even propel us into a more stable future.

Now, more than ever, organizations across the industry are striving to keep their businesses intact and their people taken care of, while still maintaining a trusted partnership with their customers and patrons. ADT Commercial is no different. Our company announced in March that it was dedicated to providing pay protections to all employees into May, even in the event of any kind of slow down or reduction in work hours due to the COVID-19 crisis.

The prospect is daunting, but as other leaders look to identify various ways that will allow them to stand by employees during the COVID-19 global pandemic just as we did, theyll find a significant opportunity to re-invest resources to support frontline teams in tangible ways. By prioritizing comprehensive training and reallocating resources amid newfound downtime to educate employees, organizations stand to reassure and empower their workforce while also bolstering their capabilities to provide more accurate, exceptional and essential services to their customers.

Following are just a few best practices to consider when establishing an approach to help frontline employees progress and fine-tune their skillset during a crisis.

Its no question that frontline employees those who are interacting with your customers each and every day to deliver on your service promise are truly the backbone of any organization. Thats why its so important to pivot quickly in times of crisis. If theres an opportunity to expand those customer-facing employees knowledge base and enhance their skillsets, take it.

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Making the Best of a Challenging Situation: Engaging Employees Through Training - Security Today