The Innovations In Luxury Series Is Sponsored By Mercedes-Benz

Quintessentially, a luxury personal concierge service, was launched in London in December 2000.

The company's founders, Aaron Simpson, Paul Drummond, and Ben Elliot (fun fact: he's the nephew of the Duchess of Cornwall), have since expanded into 63 cities with a network of 1,500 employees worldwide.

In addition, Quintessentially boasts a portfolio of 33 sister businesses, including an art advisory service and a bespoke luxury experience company, to cater to clients' needs.

But what exactly is a personal concierge service? And why would people want to use one? We spoke with Stacey Gordon, director of business development and communications at Quintessentially, about the company and its deep network of global connections.

Below is our conversation, edited for clarity:

What is Quintessentially?

Quintessentially is a personal concierge service which basically takes care of the needs of individual private members. Those private members purchase annual memberships which are divided into three different levels: the general level, which is a reactive service where you write in to a team of lifestyle experts and place a request and they fulfill that request. The next level up is the dedicated level, which is more of a personalized proactive service where not only are we filling your requests on a reactive level, we are also reaching out to you proactively based on your profile and your preferences.

The next level up is elite, where you have up to four account managers around the world. These are our most experienced account managers that have been with Quintessentially the longest. And they really are working with our members' personal and executive assistants to run their second homes, to plan their family trips, to do personal shopping, to buy gifts for their staff, et cetera. It's a hands-on level of service where the answer is really never no.

And the personal concierge is basically taking care of anything from restaurant reservations to hotel bookings to travel itineraries to fitness; anything that would fall under a lifestyle request.

See original here:
A Personal Concierge Service That Will Do Your Errands—And Book You A Yacht On The French Riviera