JACKSON, Miss.--(BUSINESS WIRE)--

Bomgar, the secure remote support solution for the mobile enterprise, today announced that B Virtual has selected its secure and comprehensive remote support solution to provide world-class technical support to the growing number of home-based employees and online education programs. Founded in 2008, B Virtual provides outsourced support products and services to three distinct market segments: traditional technical IT support, support for online learning management systems (LMS) used by educational institutions offering online programs of study, and proctoring services for online exams.

Already familiar with Bomgar, B Virtuals chief operating officer, Tim Dewey, was approached by an LMS client about proctoring exams that students were taking online. Students who take courses online usually dont live anywhere near the institution putting on the program, said Dewey. When the end of the semester arrives and its time for students to take exams, the school needed a way to ensure the integrity of the exam session, just as a proctor would do by monitoring a live exam on campus.

Dewey knew from the start that Bomgar was the right solution to support online proctoring, because of its capabilities. I knew everything the solution could do. To ensure the integrity of the exam session, B Virtuals proctors watch the student on a webcam and need complete access to the students computer to ensure that the student does not have unauthorized applications running, multiple monitors open or someone else taking the test remotely. There are a number of Bomgar features we use to get connected and monitor the students machine. At the end of the day, what we can accomplish with Bomgar is the differentiation point for us. All of the ts have to be crossed and all of the is have to be dotted from the institutions perspective to make this an authentic, proctored environment. Bomgar makes that possible, stated Dewey.

One Bomgar feature that B Virtual uses extensively is canned messaging. With this feature, the B Virtual proctors can send prewritten consent forms and exam instructions to the students via Bomgars web-based chat tool. Dewey explains that having the instructions prewritten saves time and improves accuracy. Bomgars recording capabilities also support B Virtuals ability to ensure exam integrity. We are able to see the students desktop and everything they are doing, so we can prevent unauthorized activities, such as a student taking a screenshot to record some of the exam questions, said Dewey.

The need to support non-traditional students is a rising trend among higher education organizations, said Scott Braynard, VP of public sector at Bomgar. Having the ability to provide remote support to all students, whether they are on campus or studying remotely as part of an online program, increases productivity and success of both students and IT support teams.

Bomgar supports B Virtuals other two business segments as well. For traditional IT support and LMS clients, B Virtual is able to expand resources available to support technicians. The client may have five or six employees in their call center. We make it possible for them to have eight or nine technicians supporting users without having to bring them in-house.

With its unique approach and leading-edge offerings, B Virtual needed a remote support solution that was as innovative and flexible as its business model to deliver the highest-quality technical and online proctoring services to its client organizations. For Dewey, Bomgars feature-rich and flexible solution was at the head of the class.

For a full case study about B Virtuals use of Bomgar, please visit: http://www.bomgar.com/customers.

For more information about Bomgar, please visit: http://www.bomgar.com.

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B Virtual Supports Leading-Edge Online Education Revolution with Bomgar’s Remote Support Solution