DES MOINES, Iowa--(BUSINESS WIRE)--

From the smallest to the largest, retirement plan clients give the Principal Financial Group high marks for satisfaction and loyalty in two surveyswith client service driving the strong scores.

In the 2011 Chatham Partners Client Satisfaction Survey of medium-to-large defined benefit and defined contribution plans1, The Principal outperformed the benchmark in client loyalty. Ninety-eight percent of clients said they plan to maintain or increase their relationship with The Principal.

The top ratings provided by clients of The Principal are demonstrative of its industry leadership and the consistently excellent service delivered by its client service professionals, said Joshua Dietch, Managing Director of Chatham Partners.

Overall satisfaction with The Principal continues to be strong, receiving a Best in Class ranking2 and 97 percent overall satisfaction score. The Principal exceeded the benchmark in nearly all measures of satisfaction including:

Small plans give big scores

The smallest3 retirement plan clients also gave The Principal high scores. In a similar survey conducted by the retirement market research team at The Principal, the company received a 95 percent or higher score in multiple areas, including:

Transition satisfaction

New clients, who recently transitioned their retirement plans to The Principal, also provide high marks. Across all plan sizes, satisfaction with the coordination/management of client conversion was 95 percent.

We focus on providing the highest level of service for clients of all sizes from day one. We are gratified they continue to rank us so highly, said Greg Burrows, senior vice president of retirement and investor services at The Principal. We use this valuable client feedback to enhance our products and services with the ultimate goal of helping plan sponsors, their financial professionals and participants achieve successful long-term retirement outcomes.

Original post:
Retirement Plan Clients of The Principal are Highly Satisfied and Very Loyal