Video Link: https://www.youtube.com/watch?v=sZR0Kmo7OKI

Build your management system first, then optimize lean - Department of Retirement Systems Case Study
The NOW Management System is a highly visual and integrated set of management best practices and tools. The system connects every employee to their portion of an agency #39;s routine work and strategic initiatives. Traditional management systems usually are simply budgeting and performance management tools, which fail to engage employees. One of Mass Ingenuity #39;s primary principles is that if you haven #39;t yet driven out the waste in your routine work (which averages 30-60% for most processes), then you can #39;t optimize on your strategic initiatives because resources keep getting pulled away from the initiatives to plug the many holes in the routine work. It is called the "NOW Management System" because executing in the "now" requires a management system where "every employee can act on every opportunity every time" to improve citizen outcomes, the customer experience, and reduce costs. After successful implementations at eight Oregon state agencies, John Bernard #39;s firm is now working in Washington with the leadership team at the Dept. of Retirement Systems (DRS). This presentation describes the rationale for the Management System and the exciting results DRS is achieving. As Marcie Frost, DRS Deputy Director and co-presenter with John, puts it, "This is changing how we perform and is having significant impact on connecting every employee to our success." This workshop will feature a short and compelling video to visually explain the NOW Management System and a very interactive ...From:washingtongovernmentViews:0 0ratingsTime:56:47More inNews Politics

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Build your management system first, then optimize lean - Department of Retirement Systems Case Study - Video